App screen: fictional people and data
Coming Home: Family Care
Our own iPhone app for UK families looking after someone at home, from idea to App Store submission.
Services
NHS and social care specialists
Health and care is not like other markets. Decisions involve clinicians, commissioners, councils, care providers and families, and every one of them needs something different. We help you design, sell and deliver in a way that fits.
From £800 a day plus VATPublic sector rates availableEvery project is quoted after a discovery call.
Who it is for
Who it is for
Suppliers selling products or services to the NHS, councils or care providers
Home care, live in care and other care providers
Innovators building apps or services for patients, carers and families
Organisations working on hospital discharge and helping people stay at home
What we know
Experience from inside the sector
Our founder has spent eight years in senior roles at UK home care and live in care companies across London and the South East, working with NHS trusts, GPs and councils on getting people home from hospital. We also build in the sector ourselves: Coming Home: Family Care, our own iPhone app, is designed for families looking after someone at home.
What we do
What we do
- Mapping the system: who is involved, who decides, and who pays
- Propositions and messaging for clinicians, commissioners, councils, providers and families
- Go to market plans for health and care, including partnerships and referral routes
- Product and service design for patients, carers and care teams
- Digital tools for care: web apps, iPhone apps and admin systems
- Workflow reviews for care operations: referrals, surveys, quotes, scheduling and follow up
- Plain English content, guides and literature for families and professionals
- Accessibility and data protection built in from day one
Mapping the system: who is involved, who decides, and who pays
Our approach to standards
Designed with sector standards in mind
NHS
We plan around how NHS teams, trusts and pathways actually work, and we never borrow NHS identity or imply NHS endorsement.
Social care
We design for care providers, councils, families and the people they support, with plain language and dignity at the centre.
Accessibility
We aim to meet WCAG 2.2 AA in everything we design and build, and we test with keyboards and screen readers.
UK GDPR
We practise data protection by design: collect less, explain clearly, and keep people in control of their information.
NHS style data security
We shape our working practices around the kind of controls the NHS Data Security and Protection Toolkit (DSPT) expects.
How it runs
The stages that matter most for this service are highlighted.
Related work
Related work
App screen: fictional people and data
Real project work: Dignity Access website design, launch planned
Dignity Access brand and digital programme
A company brand, everyday materials, literature and a new website for Dignity Access Limited.
Questions
Questions
We work alongside NHS trusts, GPs and councils, and we can contract directly or through your preferred route. If you need a specific framework or supplier registration, tell us at the discovery call and we'll confirm how we can work with you.
No. Our background is commercial, product and digital. Where a project needs clinical input, we will say so and work with your clinical leads.
Yes. We can map how Discharge to Assess works in your area, where people get stuck between hospital and home, and what your service needs to have in place to take referrals quickly and safely.
Guides for this service
See all guides
Hospital discharge readiness checklist for care providers
A practical checklist for home care and live in care providers taking a client home from hospital, from referral to the first six weeks.
Preparing to go to market in the NHS
What to have ready before you approach NHS and care buyers: procurement rules, DTAC, data security, medical device questions, accessibility and evidence.
Carer retention in the first year
Why care workers are most likely to leave in their first year, and practical steps on induction, rotas, training and support.
Let's talk
Got an idea, a product or a process that needs to move?
Tell us where you are and what you need. A free discovery call is the easiest way to find out whether we can help.
